FAQ

Do you have an order deadline for delivery on the same day?

Yes, our deadline is set at 1pm for same day residential deliveries to ensure our flowers arrive at a reasonable hour to our customers. For business same day delivery we recommend getting your orders in no later than 10.30 am to ensure they get to the recipient within business hours

Saturday orders need to be in by 10am for same day delivery

Am I able to order my bouquet in advance?

Yes, just click your desired delivery date in the 'delivery details' section when checking out and paying for your order. If you want to be extra organised, you are able to order up to 1 year in advance! Although we cannot guarantee what the arrangement will consist of we can guarantee that it will be beautiful, fresh and packaged in our signature style.

Can I send the bouquet to my own address to present in person?

When you reach the ‘Payment’ section you will only need to fill out the billing details as your shipping details will be the same. You can choose to leave the message tag blank to pop in your own message or we can put in a message of your choice.

Can I pick up my flowers?

Yes of course! Come visit us at 1/317 Parnell road, Parnell

Can you make bigger bouquets than what is specified on the website?

Yes! give us a buzz on 09 2129403 or visit us in-store at 1/317 Parnell road. Parnell

We love making custom arrangements.

Do you do event or wedding flowers?

Yes, we can offer services for both events and weddings. Further information can be found under the wedding and corporate tabs.

Can I send other items with my flowers?

You sure can, we offer a variety of items as ‘Add Ons’ to any of the daily arrangements. You can find these in the drop down menu under 'shop now'

Are you aware of what flowers will be available for sale prior to the day?

Our business model doesn't allow us to know exactly what will be in our arrangements but we can guarantee they will be fresh, beautiful and come packaged in our signature Ruby Rose style. We do post them up on Facebook, Instagram and the website so check in with us daily to keep up to date on what’s available.

How fresh is the product?

Our aim is to provide you with the freshest produce available, this means we are regularly at the auctions sourcing product to achieve this.

What happens if no one is home?

No one’s home? No hassle! Our courier team are happy to place the bouquet in a safe, dry spot and leave a calling card to say they stopped by.

It is really helpful to have recipient contact details so if we need to gain access or have problems delivering we can contact them directly.

What if where I want to send my flowers to is not on the delivery drop down menu?

Get in touch! Some other parts of Auckland that are not listed here are available for delivery but have a different rural rate. We will do our best to get your flowers to your desired destination.

Further Questions?

We enjoy hearing from our customers; if you have any other queries please give us a call, we are only too happy to chat with you. The best number to contact us on is 09 212 9403.

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