Delivery

Our delivery Information

Days of Operation?

We deliver Monday to Saturday.

The only exception is public holidays and the Christmas/New Year's period

Delivery Times?

Our delivery times are between 11am-5pm to business addresses and between 11 am and 6 pm to residential addresses Monday-Friday

On Saturday deliveries are between 1 pm and 5 pm

We cannot provide exact delivery times but if you have something specific please feel free to make a request and we will try our best

 

Cost?

We have a flat rate delivery fee of $7.99 Auckland wide- there are a very small amount of areas which may incur a rural delivery fee.

What about if I want to send something extra is there an extra cost involved?

There is no extra delivery cost for our add-on options

Order Deadline?

Our deadline is 1 pm for same day residential delivery. We advise that if your order is going to a business address it is placed before 10 am for same day business delivery- this is to guarantee delivery before 5 pm

Saturday orders must be received by 10 am to ensure same day delivery

What if no one is home?

We will leave your beautiful flowers somewhere safe and out of the weather and leave a calling card at the front door so that the recipient knows the flowers have been delivered.

Special Delivery Instructions?

Is it an apartment? Is it a business on a multi-floor building? Do they have a locked gate?

Give us as much information as you can and remember to pop a recipient contact number to make sure the delivery goes as smooth as it can

What if I have a special request for delivery?

Let us know when you are ordering if you have any special requirements and we will do our best to accommodate them feel free to give us a ring regarding specifics on (09) 2129403

What if the suburb I want to send to is not on the drop-down menu?

Give us a call!  We can send to outer areas of Auckland that are not on our drop-down menu. These areas have different rural rates, so get in touch to organise these special deliveries.

 

If you have any queries regarding delivery or need any assistance in the online process feel free to call we would love to help you can reach us on (09) 2129403 or at info@rubyrose.co.nz

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